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Roy Sumakul Sambangi PDAM Manado, Bahas Strategi Inovatif dari Manado - Redaksisulut.com
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Beranda»Roy Sumakul Sambangi PDAM Manado, Bahas Strategi Inovatif dari Manado
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Roy Sumakul Sambangi PDAM Manado, Bahas Strategi Inovatif dari Manado
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Manado-Kolaborasi antar perusahaan daerah menjadi salah satu kunci dalam peningkatan layanan publik.
Hal ini tampak dalam kunjungan kerja Direktur Perusahaan Daerah Air Minum (Perumdam) AVO Kota Palu, Roy Elisa Sumakul, ke Kantor PDAM Manado, dalam rangka saling berbagi pengalaman dan strategi manajemen. Kamis (3/7/2025).
Kedatangan Roy disambut langsung Direktur PDAM Manado, Melky Taliwuna, yang turut mengajak tamunya menyusuri fasilitas kantor dalam rangka office tour sekaligus meninjau langsung sistem operasional di Manado.
Selama hampir dua jam pertemuan, keduanya terlibat diskusi intens mengenai berbagai isu strategis, mulai dari pengelolaan piutang pelanggan hingga permasalahan Non Revenue Water (NRW), yakni air yang hilang sebelum sampai ke tangan konsumen.
“NRW ini jadi tantangan klasik, dan kami ingin banyak belajar dari PDAM Manado yang terbukti lebih maju dalam penanganannya,” ujar Roy Sumakul usai pertemuan.
Menurut Roy, selain menerima berbagai masukan teknis dan manajerial, ia juga merasa terinspirasi oleh pendekatan PDAM Manado dalam membangun budaya kerja yang adaptif dan responsif terhadap kebutuhan pelanggan.
Sementara itu, Melky Taliwuna mengapresiasi kunjungan tersebut sebagai bentuk sinergi dan semangat saling belajar antar institusi penyedia layanan air bersih.
“Kami punya visi yang sama, yakni menghadirkan pelayanan optimal bagi masyarakat. Kolaborasi seperti ini penting agar kita bisa tumbuh bersama dan menyamakan langkah,” kata Melky.
Pertemuan ini diharapkan menjadi awal dari kerja sama yang lebih erat antara PDAM Manado dan Perumdam AVO Palu dalam penguatan pelayanan air minum berbasis inovasi dan efisiensi. (T3)
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