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Permudah Pelanggan, PLN Luncurkan Gelegar SwaCAM
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Bandung-PT PLN (Persero) meluncurkan program loyalitas Gelegar SwaCAM, mulai 23 November 2025 hingga 27 April 2026 dengan beragam hadiah. Peluncuran program Gelegar SwaCAM digelar di Bandung, Jawa Barat pada Sabtu (22/11) dengan berbagai kegiatan interaktif, salah satunya edukasi penggunaan fitur SwaCAM dan aplikasi PLN Mobile secara luas.
SwaCAM fitur fitur Catat Meter di aplikasi PLN Mobile yang memungkinkan pelanggan pascabayar mencatat angka stand meter secara mandiri dengan mengirimkan foto meteran listrik melalui aplikasi pada periode 23-27 setiap bulan. Fitur ini membantu pelanggan memantau penggunaan listrik dan memperkirakan tagihan dengan lebih jelas, sekaligus memberikan kemudahan bagi pelanggan yang sering tidak berada di rumah karena kesibukan, membutuhkan privasi di area tempat tinggal, atau memiliki hewan peliharaan yang kerap menghambat akses petugas saat melakukan pencatatan meter.
Salah satu pelanggan, Diah (34), menuturkan bahwa ia kini semakin memahami berbagai fitur di PLN Mobile yang sebelumnya jarang ia gunakan.
“Ternyata mudah sekali pakai PLN Mobile. Saya jadi tahu cara cek (stand) meter sendiri, beli token, sampai mengajukan pengaduan,” ujarnya dikutip Selasa (25/11/2025).
Direktur Retail dan Niaga PLN, Adi Priyanto, menyatakan bahwa program Gelegar SwaCAM sejalan dengan semangat transformasi digital dan bentuk apresiasi PLN kepada pelanggan setia yang menggunakan fitur SwaCAM di aplikasi PLN Mobile.
“Kami terus berupaya menghadirkan layanan digital sesuai kebutuhan pelanggan, salah satunya dengan fitur SwaCAM. Untuk mendorong partisipasi aktif pelanggan, kami hadirkan program Gelegar SwaCAM dengan memberikan beragam hadiah bagi pelanggan yang rutin melakukan pencatatan angka meter secara mandiri dan tepat waktu,” tutur Adi.
Lebih lanjut Adi menjelaskan, program Gelegar SwaCAM ini dapat diikuti semua pelanggan pascabayar yang terdaftar dan terverifikasi di PLN Mobile. Caranya, pelanggan pascabayar melakukan catat meter mandiri sesuai jadwal melalui aplikasi PLN Mobile selama periode program berlangsung.
Satu ID pelanggan yang berhasil melakukan catat meter mandiri akan mendapatkan 1 kupon Gelegar SWACAM. Sebagai bentuk pemerataan manfaat kepada seluruh pelanggan, satu akun PLN Mobile dapat melakukan catat meter mandiri maksimal 4 kali dengan ID pelanggan berbeda.
“ID pelanggan yang rutin melakukan catat meter mandiri selama 6 bulan berturut-turut dari November 2025 hingga April 2026 dengan akun PLN Mobile yang sama, akan mendapatkan bonus 6 kupon undian Gelegar SwaCAM,” jelasnya.
Setelah berhasil melakukan pencatatan meter mandiri, pelanggan akan menerima kupon Gelegar SwaCAM pada menu “Reward” di PLN Mobile.
Pada program Gelegar SwaCAM 2025 ini, PLN menyediakan beragam hadiah berupa 10 voucher listrik masing-masing senilai Rp1 juta,10 unit vacuum robot, 10 unit smartphone, 10 unit smart TV, 10 unit sepeda listrik, dan 5 unit motor listrik.
“Pengundian pemenang akan dilakukan pada bulan Mei 2026 dan diinformasikan melalui kanal resmi PLN. Adapun pajak hadiah akan ditanggung oleh PLN,” tutur Adi.
Sementara itu, General Manager PT PLN (Persero) Unit Induk Distribusi Jawa Barat, Sugeng Widodo menyampaikan bahwa agenda peluncuran Gelegar SwaCAM menjadi momentum untuk mengedukasi dan mengajak lebih banyak pelanggan mencoba berbagai fitur di aplikasi PLN Mobile terutama SwaCAM.
“Kami melihat antusiasme yang cukup tinggi, dan ini menjadi kesempatan baik untuk memperkenalkan cara catat meter mandiri secara lebih praktis,” pungkas Sugeng. ***
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