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Morut-Dinamika organisasi kembali bergulir di lingkungan Kantor Pertanahan (Kantah) ATR/BPN Kabupaten Morowali Utara (Morut). Sehubungan dengan adanya mutasi pegawai yang berdampak pada penyegaran formasi di lini depan (front office), Sub Bagian Tata Usaha (Subag TU) bergerak cepat dengan menggelar briefing, khusus bagi para petugas loket pelayanan yang baru maupun yang masih bertahan.
Briefing yang berlangsung hangat namun penuh fokus ini dipimpin langsung oleh Kasubag TU Kantah ATR/BPN Morut, Athifa Ramadhani SH MKn, di area loket pelayanan.
Kegiatan tersebut bertujuan untuk menyamakan persepsi, mempercepat adaptasi petugas baru, serta memastikan standar pelayanan publik tetap terjaga tanpa hambatan selama masa transisi.
Athifa Ramadhani, menekankan, bahwa loket pelayanan adalah wajah terdepan dari Kantah ATR/ BPN Morut. Mutasi personel bukanlah sebuah hambatan, melainkan sebuah kesempatan untuk menyegarkan semangat kerja dan meningkatkan efektivitas sistem.
“Setiap pegawai yang ditugaskan di loket membawa tanggung jawab besar. Transisi ini harus berjalan smooth. Petugas baru diharapkan segera menguasai SOP, sementara petugas yang sudah berpengalaman wajib menjadi mentor yang suportif,” tegas Athifa.
Ia juga memberikan sejumlah masukan terkait:
• Keramahan dan Komunikasi Efektif: Menghadapi masyarakat dengan senyum, salam, sapa, sopan, dan santun (5S) serta mampu memberikan penjelasan yang klir dan solutif.
• Ketepatan Waktu: Memastikan loket selalu siap melayani tepat pada jam operasional yang telah ditentukan
• Optimalisasi Layanan Digital (Sentuh Tanahku): Petugas loket diwajibkan untuk aktif memperkenalkan aplikasi Sentuh Tanahku kepada setiap pemohon yang datang.
Briefing berjalan dengan lancar dan kondusif. Dengan kesepahaman yang telah terbentuk, seluruh petugas loket kini siap mengimplementasikan solusi yang disepakati demi menjaga stabilitas dan kualitas layanan di Kantah ATR/BPN Morut. (Hms ATR/BPN/NAL)
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